added

One-Click Question Bank

We are thrilled to announce an integrated Question Bank to help you craft your Question Stream™! Categorized by our core use cases (Attribution, Personalization, CRO, Research), each card packs a best practice question into a format that plugs into your Question Stream with a single click. Check out the step-by-step doc here!

added

Extrapolate Your Analytics Dashboard

Today, we're releasing a feature that allows you to extrapolate your question responses dashboard to 100%. This will inherently save time for customers who are doing this externally! To learn more, view our documentation.

improved

Update to Google Tag Manager

We've updated our Google Tag Manager integration and now display GTM as it's own integration. We've enabled GTM on all accounts–if you're not using the integration you can simply toggle it off.

fixed

Consistent Export Column Order

We've updated how we handle response exports so the column order is consistent. The below is the new order of all exports. We'll be rolling this update out to all users over the next few weeks.

improved

Open-Ended Question Response Rates

We now calculate the response rate of your opened-ended questions. To view your response rate, simply click Analytics next to the question. To review responses, click Responses on the following Analytics page.

improved

Klaviyo Integration Update

Klaviyo and Fairing together just got better – we now add your question response data to your Klaviyo account as profile activity. This mean you get richer response data directly in Klaviyo. You'll see your responses under the activity name Fairing: Responded to Question. You can now correlate specific responses to orders (i.e. "Who is this order for?" is related to order information and doesn't belong on a customer profile).

added

Multi-Currency Support

At signup, users now have the option to set their account currency. The currency selected will be in analytics and reporting. For Shopify users, it should match the currency selected in their Shopify Admin.

added

Introducing Questions & Responses API Endpoints

We are excited to announce the release of our Questions and Responses API endpoints! With the release of these two endpoints, you can request question and response data directly from our API. This is great news for you, our customers, and technology partners who've been relying on us to build custom integrations.

added

Timezone Support

We now display your Question Stream Analytics & Responses in your local timezone! You can update your timezone, by clicking Account and changing the Time Zone dropdown. Previously, your Question Stream Analytics were displayed in UTC time. With this update, your Question Stream analytics will better match your Shopify order count.

added

Create a Full-Page Takeover

We updated the code that powers your Question Stream to allow for even more advanced customization. You can now create full page takeovers with your Question Stream.