improved

Open-Ended Question Response Rates

We now calculate the response rate of your opened-ended questions. To view your response rate, simply click Analytics next to the question. To review responses, click Responses on the following Analytics page.

improved

Klaviyo Integration Update

Klaviyo and Fairing together just got better – we now add your question response data to your Klaviyo account as profile activity. This mean you get richer response data directly in Klaviyo. You'll see your responses under the activity name Fairing: Responded to Question. You can now correlate specific responses to orders (i.e. "Who is this order for?" is related to order information and doesn't belong on a customer profile).

added

Multi-Currency Support

At signup, users now have the option to set their account currency. The currency selected will be in analytics and reporting. For Shopify users, it should match the currency selected in their Shopify Admin.

added

Introducing Questions & Responses API Endpoints

We are excited to announce the release of our Questions and Responses API endpoints! With the release of these two endpoints, you can request question and response data directly from our API. This is great news for you, our customers, and technology partners who've been relying on us to build custom integrations.

added

Timezone Support

We now display your Question Stream Analytics & Responses in your local timezone! You can update your timezone, by clicking Account and changing the Time Zone dropdown. Previously, your Question Stream Analytics were displayed in UTC time. With this update, your Question Stream analytics will better match your Shopify order count.

added

Create a Full-Page Takeover

We updated the code that powers your Question Stream to allow for even more advanced customization. You can now create full page takeovers with your Question Stream.

improved

UX Improvements

When you click on Fairing Post-Purchase Surveys in your Shopify apps section, you'll now notice that we open a new window and no longer load in the Shopify iframe. We made this adjustment for a few reasons: users were experiencing strange log-in errors mainly due to how authentication was happening, we want to give you more screen real-estate, and we'll soon be supporting usernames and accounts so you can access Fairing without being logged in to Shopify. More information here! ➡️ 🖥

added

New Integration: TripleWhale

We're excited to officially announce our TripleWhale integration! Upon connecting your Enquire data to Triple Whale, you will be able to have a centralized dashboard for all of your attribution data to help increase your ROI on ad spend. TripleWhale will allow your ecommerce store to understand your attribution ecosystem and nail down tricky metrics.

New Pricing Model

With Question Stream now available for all stores, we are announcing our updated plans & pricing! We've moved from feature-based to volume-based pricing, each plans now provides you access to ALL features including clarification questions, full data exports and all integrations. Our new plans incentivize learning more about your customers, and applying that knowledge more effectively.

added

Allow raw HTML in Thank You message

When a customer completes all the questions in your Question Stream, you can show them a "Success Message". Now you can add links, images, as the field supports raw HTML!