Welcome to Fairing's knowledge base and documentation. You'll find everything from implementation information to best practices and tutorials.

What is Fairing?

Fairing is a survey platform built for Shopify merchants looking to collect valuable information direct-from-consumer (DFC) post-purchase. Our number one goal is to provide merchants with the tools and insights to make better decisions with zero-party data.

We work with Shopify and non-Shopify e-commerce brands. Our SDK for non-Shopify merchants is readily available for use by any non-Shopify merchant.

Our end consumer experience looks like this:

How Fairing works

It's important to us that you know what we do on your site and how our application works:

1. A customer places an order on your Shopify or e-commerce site.
2. As your confirmation page is loading, we check to make sure the customer hasn't already submitted a response and that they follow your set parameters (i.e. are they a new customer?). If both of those requirements are met, we load and display your survey to your customer.
3. When a user submits a response, we capture the customer and order information that is then displayed in your dashboard and on your response exports.

If you want a more in-depth overview, visit Under The Hood.

Integrations

Fairing integrates with a slew of different 3rd-party applications, from Klaviyo to Recharge. You can view all integrations here. If you have a particular integration request, send them to [email protected].

Support

The fastest way to get support is to use the chat widget located on the bottom right of your Fairing Shopify app. We try our best to answer all support inquiries as-soon-as-possible between 8am and 8pm ET. Our team is based in NYC, so expect the quickest replies during ET working hours.

If you prefer email, you can reach us at [email protected].