The "How often should we ask this question?" setting on your question edit page allows you to set the question persistence. We have the following options:
- Until answered - we’ll ask this question until we get a response. If you have New customers toggled above, the customer will only see this question once, as a customer is only "New" on their first order.
- Always - we’ll ask this question on every order, regardless of whether the customer is new or returning. This toggle is great for order-specific questions like: “Who is this order for?”
Updated 4 months ago