Question Frequency

Ask questions until they're answered or on every order.

The "How often should we ask this question?" setting on your question edit page allows you to set the question persistence. We have the following options:

  • Until answered - we’ll ask this question until we get a response. If you have New customers toggled above, the customer will only see this question once, as a customer is only "New" on their first order.
  • Always - we’ll ask this question on every order, regardless of whether the customer is new or returning. This toggle is great for order-specific questions like: “Who is this order for?”