Question Frequency
Ask questions until they're answered or on every order.
The "How often should we ask this question?" setting on your question edit page allows you to set the question persistence.
Question Frequency Types
Until answered
If 'Until answered' is selected, we will keep asking the question until the customer answers. Once the question is answered, it will no longer be shown on subsequent orders.
Always
If 'Always' is selected, the question will be asked on every order, even if a response has already been provided in the past. This setting is ideal for order-specific questions like: ‘Who is this purchase for?'
Updated 3 days ago