This page will help you set up your Fairing post-purchase Question Stream™. Most customers are up and running in less than 10 minutes. If you have any specific questions, please don't hesitate to reach out to us in the chat.

🚀 Getting started

Create a new account here or install us directly from Shopify's App Store. After clicking install, you'll be prompted to authorize access to your store. For more details on which permissions we request, visit our Under The Hood documentation. After installation, you'll be prompted to select a pricing plan.

⚙️ Installation

We work out-of-the-box for all Shopify plans from Basic to Plus (Fairing is a Shopify Plus Certified app). If you are on Shopify Checkout Extensibility for your Thank You/Order Status Page, you will need to add the Fairing app blocks in your Checkout Settings.

📝 Setting Up Your Question Stream™

After installing Fairing and choosing your plan, you're ready to set up a question. Choose from our pre-built Question Templates or create your own question.

👀 Preview Your Question Stream™

Once you're happy with your initial configuration, save the changes by clicking Save Question at the bottom. You can now click Preview next to your question in the Question Stream™ tab to preview your survey. To display your preview, we embed your survey on your latest Shopify order. If it's not appearing, view our Previewing Your Survey documentation for more information. Preview is not available for Checkout Extensibility.

📈 Go Live

Setting your questions live is as simple as switching a question from Paused to Live on your question. Read more here.

💬 Analyze

To access your survey analytics and responses, click the Questions in the navigation, then click on Analytics. The following page displays your response rate and a table of survey responses as they compare to total volume and AOV. To view individual responses, click the Responses tab. On this page you can also export your responses to CSV.

How Fairing works

1. A customer places an order on your Shopify site.
2. As your confirmation page is loading, we check to make sure the customer hasn't already submitted a response and that they follow your set parameters (i.e. are they a new customer?). If both of those requirements are met, we load and display your survey to your customer.
3. When a user submits a response, we capture the customer and order information that is then displayed in your dashboard and on your response exports.

Support

If you get stuck or have any specific questions, use the chat widget on the bottom right and we'll be happy to assist. Alternatively, please shoot us an email @ [email protected].