Response Clarification (2-step)

Our Response Clarification (two-step questions) feature allows you to ask a follow up question based on the first question response. This feature is only available on Single Response and NPS question types.

For example, after 'How did you hear about us?' if a customer selects 'Podcast', you could ask 'Which Podcast?'

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Capturing Responses

If the customer submits a response to the first question and doesn't submit a response to the second, we still collect the first response.

Set up

To get started, locate the survey you'd like to add response clarification to and click "Edit." Below the response, you can select which question type you want to add as a follow up question.