Tag Customers & Orders

If you'd like to add your Question Stream responses directly to Shopify order or customer tags follow the below instructions. You can also download the Shopify Flow template here.

Tagging customers and orders allows you to view responses without logging into the Fairing app. Other Shopify apps also often ingest tags to enhance their reporting and functionality.

Create A New Workflow

If you haven't already installed Shopify Flow, you can do so via the Shopify App Store. To note, Shopify Flow is currently only available to Shopify Plus merchants.

1. Once you've enabled Flow from the Fairing Integrations page, click Create workflow > Select a trigger. Select Fairing Post Purchase Surveys and then New Survey Response as the trigger.

2. After selecting New Survey Response, click Action.

2. Select Shopify, then Add customer tags or Add order tags. In this example, we'll add customer tags.

3. Select the code symbol.

4. Select which variables you want to be added as tags. In this example, we'll use {{question}}: {{response}}.

5. Click into the Tags box and click the + icon to add the tag.

6. After you select the + sign, you will see the tag added with a grey background below the Tags box. This verifies the Tag has been added successfully.

Title Your Workflow & Enable

1. Click More Actions > Rename to name your Workflow.

2. Click Turn on workflow and then Turn on.