Creating & Editing Questions

With Question Stream™, you can ask six different question types: single response, multi-response, open-ended, date response, net promoter score and auto suggest.

Adding A New Question

To add a new question to your Question Stream, click "New Question" on your Question Stream page.

Types of Questions

Single Response

A single response question forces the customer to make one choice. You can add Response Clarification (2-step) follow-up questions to this question type.

Multi-Response

A multi-response question allows the customer to submit multiple choices.

Open-Ended

An open-ended response allows the customer to write in their own response.

Date Response

The date response lets you capture dates. We offer two different date types, Month and Day or Full Date which in addition to capturing Month and day allows a year field – you can select the type on the date question edit screen. Months are translated to the local browsers language.

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Birthdate Campaigns in Klaviyo

We pass date responses to Klaviyo in the correct format to trigger date flows. For more information on building a birthdate flow in Klaviyo, view their documentation.

The Full Date user experience utilizes drop-downs to capture month and day and a text box for year. The Month and Day option does not have the Year text box.

Net Promoter Score (NPS)

A net promoter score, also known as NPS, question offers a scale of 0-10 with customizable labels. You can add Response Clarification (2-step) follow-up questions to this question type.

Auto Suggest

The auto suggest question type allows your customers a text entry field that draws on a list of preexisting answers uploaded during question creation.

When creating an auto suggest question, each response must be added to the 'Bulk Responses' section on a separate line.

To allow customers to write in any response, turn on 'Allow Any Customer Input.' If 'Allow Any Customer Input' is off, customers will be required to choose an existing response from the Bulk Responses list.

Question Description

When creating or editing a question, you can add a Question Description below the question text. To do so, click "Add Description". This functionality can be used to provide additional context to your customers, offer incentives, and more.

The below is an example question with description.