Optimizing Your Survey
We track our customers' completion rate frequently to set you up for success.
The higher your survey completion rate, the more valuable your response data becomes as you can make fewer assumptions extrapolating your survey completion rate to 100%. Therefore, we track completion rates quite frequently and are actively working to help you increase yours.
For the below historgram, we analyzed response rates for the first question answered in the Question Stream across a wide sample of customers. Across the sample, the average response rate for these initial questions clusters between 20-40%, with a mean response rate of 30%.
Common factors contributing to lower response rates are pop-ups on your order confirmation pages and scripts that affect our survey load time. Find more information on how you can optimize your survey below.
To increase your survey completion rate, we recommend focusing on the below:
- Improve your survey load time by reducing the number of third party scripts running on your confirmation page—additional analysis on load time available here.
- Remove any pop-ups. This includes referral signups, email captures, etc., that get in the way of the user immediately viewing your survey.
Updated 3 months ago