Response Clarification (2-step)

Our Response Clarification (two-step questions) feature allows you to ask an open-ended or multiple-choice follow-up question based on the first question response. This feature was architected to help with clarification around specific marketing channels (i.e., user selects "Podcast" from a How did you Hear About Us? survey, and you then follow up with "Which one?"), but it can be used for any form of clarification.


Capturing Responses

If the customer submits a response to the first question and doesn't submit a response to the second, we still collect the first response.

Here is a quick video of the customer experience for both multiple choice and open-ended follow-up questions.